Writing this, as it took me an hour to find out how to cancel my Zoho account, so that I wasn’t charged my subscription.
The subscription was only $12 a year so it wasn’t worth the time really, but I also knew that if I didn’t do it now, then it could go on for many years more.
Do NOT follow the help center as their instructions refer to areas of the screen that don’t exist.
A cynic may say that they purposefully make it hard to cancel.
Anyway, here is a way which is working:
- Go to: https://mailadmin.zoho.com/cpanel/home.do#dashboard
- Click on subscriptions on the left menu:
- Click on Manage Subscription
Click on Change Plan- This gets weird, because sometimes the correct screen will now come up and sometimes it wont. Try clicking on the words rather than the icon and vice-versa.
- Eventually this screen should show up with the words cancel your subscription on the bottom left:
- A screen will then popup to ask why downgrading.
- IMPORTANT: Another screen will then come up confirming that you do really want to cancel. It may not cancel if you don’t confirm. So be careful to follow through on this.
…and there is the big secret on canceling your Zoho Workspace and Email subscription!